Privacy Policy

Effective Date: March 12th, 2018

This Privacy Policy explains how Vapex UAE (“Vapex UAE”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares your personal information when you use our website, create an account, place an order, contact us, or otherwise interact with us.

Vapex UAE is a business licensed in the United Arab Emirates, with registered address at Emirate Of Dubai and contact email info@vapexuae.com.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us or that is generated through your use of our website, including:

  • full name;
  • phone number;
  • email address;
  • delivery address and location details;
  • account and login information;
  • order details, preferences, and purchase history;
  • customer support messages, inquiries, and communications with us;
  • technical information such as IP address, browser type, device data, and website usage data;
  • cookie and similar tracking data, including viewed products, saved preferences, and general browsing activity on our website.

2. How We Use Your Information

We may use your personal information for purposes including:

  • creating and managing your account;
  • processing, preparing, dispatching, and delivering your orders;
  • contacting you regarding your orders, delivery, support requests, or account-related matters;
  • verifying information where required for fraud prevention, account protection, restricted-product control, or order security;
  • improving our website, customer experience, product offerings, and service quality;
  • remembering your preferences, saved address details, selected location, and viewed products;
  • sending promotions, updates, recommendations, and marketing communications where permitted;
  • complying with legal, regulatory, operational, or enforcement requirements.

3. Confidentiality and Disclosure of Personal Information

We treat customer information as confidential and we do not sell your personal data to third parties.

We may share your personal information only where reasonably necessary to operate our business and provide our services, including in the following cases:

  • with delivery, logistics, fulfilment, and operational partners for the purpose of preparing, arranging, and delivering your order;
  • with service providers who help us operate the website, customer support systems, communications tools, analytics tools, and marketing systems;
  • with marketing and advertising providers to help us send promotional messages, measure campaign performance, or personalize recommendations;
  • where disclosure is required by government authorities, law enforcement, courts, regulators, or other legal processes;
  • where disclosure is otherwise necessary to protect our rights, customers, business, systems, or operations.

Where necessary for shipping or delivery, the information shared may include your name, phone number, delivery address, and email address where applicable.

4. Cookies and Similar Technologies

We use cookies and similar technologies for necessary website functions and to improve your experience. These may include cookies used for login and registration, account sessions, remembering your location, saving your address preferences, keeping track of viewed products, improving website performance, and supporting a more personalized experience.

We may also use analytics, advertising, and remarketing technologies provided by third parties such as Google, Meta, and other similar partners. These technologies may help us understand website activity, improve our services, measure marketing performance, and show more relevant promotions or recommendations.

Where required, we may request your consent before using non-essential cookies or similar technologies. You may also manage or disable cookies through your browser settings, subject to certain website features functioning less effectively.

5. Marketing Communications

We may use your phone number and/or email address ourselves or through marketing service providers to send you promotions, offers, product launches, restock updates, recommendations, and other marketing content.

We may also contact you through phone calls, SMS, WhatsApp, Telegram, and email for order updates, delivery coordination, support matters, service announcements, and similar operational communications.

You may opt out of non-essential marketing communications at any time using the unsubscribe option where available, by replying to the message where supported, or by contacting us directly. Opting out of marketing messages does not prevent us from sending essential service or order-related communications.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, order fulfilment, customer support, fraud prevention, record-keeping, dispute handling, and compliance with legal or operational obligations.

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely store it only as required for lawful business or compliance purposes.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no website, platform, or transmission method can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion where appropriate, object to certain processing, or ask us to stop using your information for direct marketing.

To make a privacy-related request, you may contact us using the details set out below. We may need to verify your identity before completing certain requests.

9. Children and Age-Restricted Access

Our website and products are intended strictly for adults aged 18 years or older. We do not knowingly collect or process personal information from anyone under the age of 18 in connection with the sale of our age-restricted products.

10. International and Third-Party Service Providers

Some of the service providers, technology providers, communications platforms, analytics providers, or marketing partners we work with may process data on systems located outside the United Arab Emirates. By using our services, you understand that your information may be processed through such providers where reasonably necessary for website operation, order handling, support, communications, analytics, or marketing activities.

11. Third-Party Links and Platforms

Our website or communications may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices of third-party sites or services that we do not control. We encourage you to review their privacy policies where relevant.

12. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time. The latest version published on our website will apply from its stated effective date. Continued use of the website after updates means you acknowledge the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Vapex UAE
Email: info@vapexuae.com
Phone / WhatsApp: +971 50 384 8614